Refunds


Occasionally there will be refunds on purchases for any given deal. RevRocket handles all refunds and determines the claim's validity - though we'll consult with the station AE when the situation needs clarity. Refunds are issued when:
We charge back for all refunds that result from something other than system error. The chargeback is:
  • 10% of the purchase price if the station/business has not yet been paid on it's commission.
  • 110% of the purchase price if the station/business has been paid on it's commission

If you need to have a refund issued for a user, contact revrocket. Usually their request for the refund will come in as a support ticket that you can assign to RevRocket Support.




Article ID: 60
Created On: Thu, Aug 17, 2017 at 3:10 PM
Last Updated On: Mon, Oct 9, 2017 at 9:30 AM
Authored by: John Tyner [john@revrocket.us]

Online URL: http://kb.revrocket.us/article.php?id=60