Refunds

Occasionally there will be refunds on purchases for any given deal. RevRocket handles all refunds and determines the claim's validity - though we'll consult with the station AE when the situation needs clarity. Refunds are issued when:

The purchase was accidental or the user bought more than one when they only wanted one.

The user purchased the wrong deal

The user is unable to use their voucher because a business won't honor it

The business closes

The user can't use the voucher based on inaccurate description/restrictions

We charge back for all refunds that result from something other than system error. The chargeback is:

10% of the purchase price if the station/business has not yet been paid on it's commission.

110% of the purchase price if the station/business has been paid on it's commission

If you need to have a refund issued for a user, contact revrocket. Usually their request for the refund will come in as a support ticket that you can assign to RevRocket Support.

Article ID: 60
Created On: Thu, Aug 17, 2017 at 3:10 PM
Last Updated On: Mon, Oct 9, 2017 at 9:30 AM
Authored by: John Tyner [john@revrocket.us]

Online URL: http://kb.revrocket.us/article.php?id=60